SUPERVISOR COURSE

SUPERVISOR COURSE - NOSS LEVEL 3
NOSS Program Code: T-010-3




(01) Apply Communication Techniques
       01.01 - Apply Intra-Personal Communication Techniques
       01.02 - Apply Inter-Personal Communication Techniques
       01.03 - Apply Small Group Communication Techniques
       01.04 - Communicate By Writing
       01.05 - Utilize Computer Communication
       01.06 - Conduct Presentation

(02) Plan Works
        02.01 - Analyze Work
        02.02 - Identify Resources
        02.03 - Identify Processes
        02.04 - Determine Duration of Work
        02.05 - Finalise Work

(03) Organise Works
        03.01 - Determine Various Assignment to be Performed
        03.02 - Prepare Action Plan
        03.03 - Procure Resources
        03.04 - Brief and Assign Subordinates On the Proposed Activity

(04) Enforce Safety
        04.01 - Compile Occupational Safety and Health Rules and Regulations
        04.02 - Implement and Set Up Safety and Health Requirements
        04.03 - Evaluate Hazards

(05) Control Budget
        05.01 - Control The Supply of Materials
        05.02 - Control Time Element
        05.03 - Control Workforce
        05.04 - Control Wastage

(06) Evaluate Works
        06.01 - Check Progress Of Work
        06.02 - Monitor Quality of Works Against Standards
        06.03 - Solve Problems
        06.04 - Complete Documentation

(07) Train Workforce
        07.01 - Identify and Establish Training Needs
        07.02 - Implement Training Programme
        07.03 - Evaluate Training Programme



Durations: 1 week

Fees: RM 1,000.00 per person


For details, please contact:-


603 2031 2025 - Cik Anis Natasha Kamaruddin
012 6023 480 - Cik Khalijah Nawi
016 6955 103 - En Razali Kassim

or

email: edutraincorp@gmail.com

owned by:
Sei Ryu Sha Sdn Bhd

TOURIST GUIDE

TOURIST GUIDE - NOSS LEVEL 3
NOSS Program Code: HT-023-3


(01) PERFORM TOUR ARRANGEMENT CONFIRMATION
        01.01 - CARRY OUT TOUR ITINERARY CONFIRMATION
        01.02 - CARRY OUT 'MEET AND GREET DETAILS CONFIRMATION
        01.03 - CARRY OUT TOUR TRANSPORTATION CONFIRMATION
        01.04 - CARRY OUT FLIGHT DETAILS CONFIRMATION
        01.05 - CARRY OUT TOUR ARRANGEMENTS CONFIRMATION
        01.06 - CARRY ACCOMMODATION RESERVATION CONFIRMATION
        01.07 - CARRY OUT MEAL ARRANGEMENT CONFIRMATION
        01.08 - CARRY OUT ENTERTAINMENT RESERVATION CONFIRMATION
        01.09 - CARRY OUT TOUR PAYMENT VOUCHER CONFIRMATION
        01.10 - CARRY OUT TOUR LUUGGAGE HANDLING ARRANGEMENTS CONFIRMATION
        01.11 - CARRY OUT FINANCIAL ARRANGEMENTS CONFIRMATION
        01.12 - CARRY UOT TOUR ASSIGNMENT ORDER ACCEPTANCE CONFIRMATION

(02) PERFORM TOUR OPERATIONAL ACTIVITIES
        02.01 - PREPARE TOUR SAFETY AND SECURITY INSPECTION CHECKLIST
        02.02 - CARRY OUT TOUR VEHICLE CONDITION INSPECTION
        02.03 - CARRY TOUR SAFETY HAZARDS PEPORT
        02.04 - CARRY OUT FIRE FIGHTING EQUIPMENT INSPECTION
        02.05 - CARRY OUT AUDIO VISUAL AIDS INSPECTION

(03) PERFORM TOURIST TOUR INTINERARY ACTIVITIES
        03.01 - CARRY OUT PERSONAL HYGIENE AND GROOMING PRACTICES
        03.02 - CARRY OUT TOURIST 'MEET AND GREET'
        03.03 - CARRY OUT TOURIST LUGGAGE HANDLING
        03.04 - CARRY OUT TOURIST BOARDING
        03.05 - CONDUCT TOURIST WELCOMING ADDRESS
        03.06 - CARRY OUT TOURIST TOUR INTINERARY BRIEFING
        03.07 - CARRY OUT PROGRAMME TIME SCHEDULES CONFIRMATION
        03.08 - CARRY OUT TOURIST CHECK IN AND CHECK OUT
        03.09 - VERIFY TOURIST MEAL ARRANGEMENTS
        03.10 - CARRY OUT TOURIST TRANSFER IN AND TRANSFER OUT

(04) PERFORM TRAVEL TIPS INFORMATION BRIEFING
        04.01 - CONDUCT MALAYSIAN GEOGRAPHICAL INFORMATION BRIEFING
        04.02 - CONDUCT MONEY CHANGING INFORMATION BRIEFING
        04.03 - CONDUCT ACCOMMODATION INFORMATION BRIEFING
        04.04 - CONDUCT SHOPPING FACILITIES INFORMATION BRIEFING
        04.05 - CONDUCT SAFETY AND SECURITY MEASURES BRIEFING
        04.06 - CONDUCT GUIDE BOOKS/MAPS BRIEFING
        04.07 - CONDUCT SERVICE TAX INFORMATION BRIEFING
        04.08 - CONDUCT ENVIRONMENT PROTECTION ACT BRIEFING

(05) PERFORM MALAYSIAN TOURISM INFORMATION PRESENTATION
        05.01 - CARRY OUT MALAYSIAN SOCIO CULTURAL INFORMATION PRESENTATION
        05.02 - CARRY OUT MALAYSIAN PLACES OF INTEREST INFORMATION    
                     PRESENTATION
        05.03 - CARRY OUT MALAYSIAN GOVERNMENT SYSTEM INFORMATION
                     PRESENTATION
        05.04 - CARRY OUT TRANSPORTATION SYSTEMS AND COMMUNICATIONS
                     INFORMATION PRESENTATION
        05.05 - CARRY OUT MALAYSIAN AGRO BASED PRODUCTS INFORMATION
                     PRESENTATION
        05.06 - CARRY OUT MALAYSIAN INDUSTRIES INFORMANTION PRESENTATION
        05.07 - CARRY OUT MALAYSIAN FLORA AND FAUNA INFORMATION
                     PRESENTATION
        05.08 - CARRY OUT MALAYSIAN CURRENT ISSUES INFORMATION PRESENTATION
     
(06) PERFORM TOURIST SERVICES FACILITATION
        06.01 - ORGANIZE RECREATIONAL ACTIVITIES
        06.02 - SELECT SCAFFOLDING PODGER/ SPANNER
        06.03 - CARRY OUT TOURIST NEEDS AND COMPLAINT HANDLING
        06.04 - CARRY OUT TOURIST MEDICAL NEEDS ARRANGEMENT
        06.05 - HANDLE EMERGENCY SITUATION
        06.06 - CARRY OUT INTERPRETIVE FUNCTION
        06.07 - CARRY OUT HANDICAP TOURIST HANDLING
     
(07) PERFORM TOURISM PRODUCTS PROMOTION
        07.01 - CARRY OUT CURRENT EVENTS PROMOTION
        07.02 - CARRY OUT MALAYSIAN TOURISM DEVELOPMENT PRODUCTS PROMOTION
        07.03 - CARRY OUT MALAYSIAN COTTAGE INDUSTRIES VISITATION PROMOTION
        07.04 - CARRY OUT NEW TOURISM PRODUCT PROMOTION

(08) ESTABLISH CONTINGENCY PLAN
        08.01 - PREPARE IRREGULARITIES REPORT
        08.02 - CARRY OUT TOURIST ALTERNATIVE TIME SCHEDULE ARRANGEMENT
        08.03 - CARRY OUT TOURIST ALTERNATIVE MEAL ARRANGEMENTS
        08.04 - CARRY OUT TOURIST ALTERNATIVE ACCOMMODATION ARRANGEMENTS
        08.05 - CARRY OUT TOURIST ALTERNATIVE TOUR ITINERARY ARRANGEMENT
        08.06 - CARRY OUT TOURIST ALTERNATIVE TRANSPORT ARRANGEMENT

(09) PERFORM JOB ENRICHMENT ACTIVITIES
        09.01 - PREPARE POST TOUR REPORT
        09.02 - CARRY OUT NEW TOURISM PRODUCT REVIEW
        09.03 - PREPARE TOURIST FEEDBACK REPORT
        09.04 - RECOMMEND NEW TOUR PACKAGES INTINERARIES


Durations: 4 months (Weekend Class plus practical)

Fees: RM 4,500.00 per person


For details, please contact:-


603 2031 2025 - Cik Anis Natasha Kamaruddin
012 6023 480 - Cik Khalijah Nawi
016 6955 103 - En Razali Kassim

or

email: edutraincorp@gmail.com

owned by:
Sei Ryu Sha Sdn Bhd


Loan facilities provided by:

VOCATIONAL TRAINING OFFICE (VTO) COURSE

VOCATIONAL TRAINING OFFICE (VTO)- NOSS LEVEL 3
(NOSS Program Code: I-031-3)


(01) DESIGN TRAINING COURSE
        01.01 - CONDUCT JOB ANALYSIS
        01.02 - DEVELOP COURSE OUTLINE
        01.03 - DEVELOP COURSE OF STUDY
        01.04 - CONDUCT INSTRUCTIONAL ANALYSIS
        01.05 - PREPARE TRAINING SCHEDULE
        01.06 - DEVELOP WRITTEN INSTRUCTIONAL MATERIAL

(02) DEVELOP TEACHING AND LEARNING RESOURCES
        02.01 - PREPARE TEACHING AND LEARNING RESOURCES
        02.02 - PREPARE SESSION PLAN
        02.03 - PREPARE TRAINING AID
        02.04 - PREPARE KNOWLEDGE ASSESSMENT DOCUMENTS
        02.05 - PREPARE PERFORMANCE ASSESSMENT DOCUMENTS

(03) CONDUCT TRAINING
        03.01 - PREPARE FOR TRAINING PRESENTATION
        03.02 - DELIVER PRESENTATION
        03.03 - EVALUATE TRAINING DELIVERY
        03.04 - ASSESS THE EFFECTIVENESS OF TRAINING SESSION

(04) PERFORM SUPERVISION,MENTORING,COACHING & COUNSELING IN TRAINING
        04.01 - FACILITATE TRAINING/LEARNING SESSION
        04.02 - MOTIVITATE TRAINEE
        04.03 - MENTOR TRAINEE
        04.04 - COACH TRAINEE
        04.05 - SUPERVISE TRAINEE
        04.06 - COUNSEL TRAINEE

(05) IMPLEMENT COMPETENCY BASED TRAINING (CBT)
        05.01 - PLAN COMPETENCY BASED TRAINING (CBT)
        05.02 - ORGANIZE COMPETENCY BASED TRAINING (CBT) DELIVERY
        05.03 - DEVELOP COMPETENCY BASED TRAINING (CBT) TEACHING AND LEARNING
                     PROCESS
        05.04 - CONDUCT COMPETENCY BASED TRAINING (CBT)
        05.05 - EVALUATE COMPETENCY BASED TRAINING (CBT)

(06) ORGANIZE ASSESSMENT
        06.01 - PLAN ASSESSMENT SESSION
        06.02 - CONDUCT KNOWLEDGE ASSESSMENT
        06.03 - CONDUCT PERFORMANCE ASSESSMENT
        06.04 - EVALUATE KNOWLEDGE ASSESSMENT RESULT
        06.05 - EVALUATE PERFORMANCE ASSESSMENT RESULT
        06.06 - ANALYZE ASSESSMENT RESULT


(07) MANAGE TRAINING FACILITIES
        07.01 - PREPARE TEACHING AND LEARNING FACILITIES
        07.02 - MAINTAIN TRAINING FACILITIES
        07.03 - MAINTAIN HOUSEKEEPING



(08) IMPLEMENT TO CURRICULUM ACTIVITIES
        08.01 - PLAN CO-CURRICULUM ACTIVITIES
        08.02 - ORGANIZE CO-CURRICULUM ACTIVITIES
        08.03 - CONDUCT CO-CURRICULUM ACTIVITIES
        08.04 - CONDUCT EXTRA MURAL ACTIVITIES
     
(09) PERFORM ADMINISTRATIVE FUNCTIONS
        09.01 - ADMINISTER WORK PLACE SAFETY AND HEALTH
        09.02 - ADMINISTER WORK PLACE SECURITY
        09.03 - PREPARE INDEMNITY REQUIREMENTS
        09.04 - PREPARE REPORTS
        09.05 - PREPARE TOOLS,EQUIPMENTS AND TRAINING MATERIALS
        09.06 - IMPLEMENT RULES AND REGULATIONS
        09.07 - PREPARE PURCHASE REQUISITION
        09.08 - REPLENISH CONSUMBLE ITEMS




Durations: 3 months (Weekend Class) + 6 months (Project Paper & Practical)

Fees: RM 3,000.00 per person


For details, please contact:-


603 2031 2025 - Cik Anis Natasha Kamaruddin
012 6023 480 - Cik Khalijah Nawi
016 6955 103 - En Razali Kassim

or

email: edutraincorp@gmail.com

owned by:
Sei Ryu Sha Sdn Bhd




Loan facilities provided by:

Tourist Guide Course

Tourist Guide Course

---

1. What are the minimum qualifications to become a Tourist Guide?

• SPM with minimum passes of 6 subjects including Bahasa Malaysia.
• Candidates with Malaysian Certificate of Education (MCE) from the year 1978 onwards should have at least 5 years experience in the tourism industry. These candidates will go through interviews by Ministry of Tourism Malaysia.
• Certificates, diplomas and degrees obtained should be approved and recognised by the Ministry of Education of Malaysia.
• Those who do not meet the above minimum requirements but have been involved and have at least 5 years of experience in the tourism industry, will still have the chance to apply through interviews by the Ministry of Tourism officers.

2. What is the process involved to become a Tourist Guide?

• Contact the relevant Tourism Training Institute of your choice to undertake the Basic Tourist Guide course. List of the Tourism Training Institute is available as listed.
• Attend and pass the Tourist Guide Basic Course which will approximately take about 4 to 6 months.
• Undertake written and practical exams conducted by the Ministry of Tourism Malaysia.
• Results of the exams will be released within 30 working days after the exams.
• Candidate who passed the exam will obtained a letter and a certificate from the Ministry of Tourism Malaysia as well as Sijil Kemahiran Malaysia from the Department of Skills Development through the Tourism Training Institute. These candidates are then required to attend Mesra Malaysia course organised by Tourism Training Institute or Malaysian Tourist Guide Council and facilitated by the Ministry of Tourism Malaysia.
• Successful candidates are required to submit to the Licensing Department, Ministry of Tourism Malaysia the following documents within 3 months after the issuance of the certificate for passing the Tourist Guide Basic Course exam by the Ministry of Tourism Malaysia:

·         Tourist Guide Basic Course Cerificate

·         Mesra Malaysia Certificate

·         Sijil Kemahiran Malaysia

·         1 most recent passport-sized colour photograph

·         A copy of identity card

·         A copy of the membership receipt of the Tourist Guides Association.

·         A copy of a detailed health certificate from any Government hospitals/ licensed medical practitioners.

• Tourist Guide Probation license will be issued within 5 days after submission of full set of completed documents.
• The Tourist Guides will have to attend and pass the Tourist Guide Confirmation Course after 2 years of probationary period and also 3 Continuous Tourism Related Education (CTRE) course in order to obtain a permanent Tourist Guide license.
• Tourist Guides are required to attend at least 6 CTRE courses within 2 years as a prerequisite for renewal of Tourist Guide license.

3. How much does it cost to become a Tourists Guide?

The costs of the Tourist Guide Basic Course varies from each Tourism Training Institution to another depending on the services and facilities provided. Currently, the fees range approximately from RM5,000.00 – RM6,000.00.

4. What kind of career advancement can a Tourist Guide look forward to?

An existing Tourist Guides can upgrade themselves by adding various languages to their badges. Foreign language guides are highly demanded in the market today. For Tourist Guides who love to teach and are good at it, with enough experience, they can be lecturers and examiners at some of the selected Tourism Training Institutes. With sufficient experience in the business and financial capital, a Tourist Guide can even venture into his or her own tourism related business such as travel and tour agency, hotels and resorts.

5. What is the difference between City Guide and Nature Guide?

City Guide

Guiding is allowed around the city throughout Malaysia.

Attend and pass The Tourist Guide Basic Course in order to obtain the City Guide license. The course duration is approximately 4 to 6 months which are conducted by selected Tourism Training Institutes that are registered with Ministry of Tourism. List of certified Tourism Training Institutes is as listed

The colour of the license is blue.

Nature Guide

Guiding is allowed for specified localize nature or eco-related locations.

Attend and pass The Nature Guide Course to obtain the Nature Guide licence. The course duration is approximately 2 weeks which is conducted by Jabatan PERHILITAN.

The colour of the license is green.

For more details, please contact us at 

03 2031 2025 - Cik Anis Natasha Kamaruddin

012 250 1079 - Cik Su Fatimah Zahrah Mahmud

016 695 5103 - En Razali Kassim

or

email: edutraincorp@gmail.com

MEETING WITH DR PUAD ZARKASHI AT MOE, PUTRAJAYA

Malaysian Skills Certificate ( SKM )

Malaysian Skills Certificate ( SKM )

Malaysian Skills Certification is one of the main functions of DSD. This certification offers five (5) levels of certification ie :

 Malaysian Skills Certificate (SKM) Level 1
 Malaysian Skills Certificate (SKM) Level 2   
 Malaysian Skills Certificate (SKM) Level 3
 Malaysian Skills Diploma (DKM) Level 4
 Malaysian Skills Advanced Diploma (DLKM) Level 5

Malaysian Skills Certification are available through three (3) ways:

1. Through a Recognized Training Institutions
Methods through training programs at accredited centers in the field of DSD and the specific skills and was commissioned.

2. Through the Industry-Oriented Training (NDTS)Apprenticeship training methods in the National Dual Training System (BM) is carried out in industry and training institutes.

3. Using Accreditation of Prior Achievement (PPT)Method for the Malaysian Skills Certification through past experience (work or training) without having to sit the test.

Candidates are required to submit evidence of skill that has been held for review by the Review Officer and confirmed by the External Verification Officer appointed by DSD.

Malaysian Skills Certification Benefits

 Skills certification is recognized by the industry in Malaysia

 Malaysian Skills Certification provides a career path and personal development comparable to exciting career path based on academic qualifications.

 Malaysian Skills Certification are able to produce skilled workers who are trained and are qualified to improve the competitiveness of local industries in the world market.

Requirements of Joining Malaysian Skills Certification

Minimum conditions participated in the Malaysian Skills Certification Accreditation by Institutional Training Method recognized, candidates must:

 able to speak and write in Malay or English

 has a lower SKM level to participate in the high SKM level in the course of the same.(* However, Accredited Centre can set others conditions to their trainees)

For more details, please call us at 03 2031 2025 (Miss Anis Natasha Kamaruddin / Cik Su Fatimah Zahrah Mahmud / En Razali Kassim)

A 5-DAY EXECUTIVE WORKSHOP ON EFFECTIVE PEOPLE MANAGEMENT AND DECISION-MAKING PROCESSES

COURSE OVERVIEW

Managing people effectively to achieve highly motivated and productive staff is a great skill. To many people not in a managerial role it is perceived to be an easy task. However, it is widely recognised that managing can be very challenging in the modern environment. Many officers at the managerial level acquire their skills through years of learning on the job. This can be a costly and tiring exercise and can rarely be afforded in today’s competitive environment. Increasingly these officers are experiencing the benefits of training to accelerate the learning process.

This people management training course will provide participants with the relevant skills to motivate staff and the best out of their people. These five days intensive programme is designed to help participants who need to get the best out of their people. Participants will be energised by this interactive course that will develop their people management skills. The course is run in an interactive style. Each participant will have the chance to develop their skills. Participants will also have the opportunity to reflect on their team and how they can implement the material covered in their management role.

ATTENDEES
This workshop is for experienced managers and executives who want to use both experience and intuition to make the right moves.

WHAT WILL BE COVERED

·         The attributes of best managers/supervisors and effective tips on managing people

·         Key steps in problem-solving and decision-making

·         Variety of decision-making strategies

·         Techniques to overcome obstacles in decision-making

·         How to use creativity to meet challenges effectively

·         Understand how to select and implement the best solution

·         Personal and staff career development plan

·         Skills of leadership 

·         Developing supervisory skills 

EXTENDED/DETAILED COURSE OUTLINE
DAY 1
- The Management Role
- Getting the Best Out of People 
- Delegation and Allocating Work
- Staff Motivating and Performance 
- Communicating to the Team
- Monitoring and Controlling Staff Performance

DAY 2

- Training and Developing Staff          

- Action Planning

- Problem Solving and Decision-Making Overview

- Understanding the Real World

- Right Brain Left Brain Thinking

- Problem Solving and Creative Thinking

- The Decision Making Process

- Implementation

DAY 3

- Creating Personal Development Overview

- Your life Purpose

- Your Dreams

- Short, Medium and Long Term Goals

- Your Beliefs and Values

- Your Ideal Self

- Mistakes and Lessons

- Success and Milestones

DAY 4

- Supervisory Skills Overview

- Eleven Skills of Leadership

- Getting and Giving Information

- Understanding  Group Needs and Characteristics

- Knowing and Understanding Group Resources

- Controlling the Group

- Counseling

- Setting the Example

- Representing the Group

- Planning

- Evaluation

DAY 5

- Sharing Leadership

- Manager of Learning

- Creative Thinking Overview

- What is Creativity

- Creative Methods

- Negative Attitudes That Block Creativity

- Myths About Creative Thinking and Problem Solving

- Positive Attitudes for Creativity

- Characteristics of a Creative Person

TRAINERS

1. ASSOC. PROF. DR. ENGKU MUHAMMAD NAZRI ENGKU ABU BAKAR

            DIRECTOR

            QUALITY AND STRATEGIC PLANNING UNIT

            UNIVERSITI UTARA MALAYSIA

2. DR. HAIM HILMAN BIN ABDULLAH

            DIRECTOR

            CORPORATE PLANNING UNIT

            UNIVERSITI UTARA MALAYSIA

DATE: 19/3/2012 - 23/3/2012

VENUE: EDUTRAIN CORPORATE TRANING,

               Level 6, Wisma Megah

               117, Jalan Tun H.S.Lee

               50000 Kuala Lumpur

Contact No: 03 2031 2025 (Cik Anis Natasha Kamaruddin)

Email: edutraincorp@gmail.com

FEE: RM 2,500.00 per pax.