Wednesday, 25 January 2012

TOURIST GUIDE

TOURIST GUIDE - NOSS LEVEL 3
NOSS Program Code: HT-023-3


(01) PERFORM TOUR ARRANGEMENT CONFIRMATION
        01.01 - CARRY OUT TOUR ITINERARY CONFIRMATION
        01.02 - CARRY OUT 'MEET AND GREET DETAILS CONFIRMATION
        01.03 - CARRY OUT TOUR TRANSPORTATION CONFIRMATION
        01.04 - CARRY OUT FLIGHT DETAILS CONFIRMATION
        01.05 - CARRY OUT TOUR ARRANGEMENTS CONFIRMATION
        01.06 - CARRY ACCOMMODATION RESERVATION CONFIRMATION
        01.07 - CARRY OUT MEAL ARRANGEMENT CONFIRMATION
        01.08 - CARRY OUT ENTERTAINMENT RESERVATION CONFIRMATION
        01.09 - CARRY OUT TOUR PAYMENT VOUCHER CONFIRMATION
        01.10 - CARRY OUT TOUR LUUGGAGE HANDLING ARRANGEMENTS CONFIRMATION
        01.11 - CARRY OUT FINANCIAL ARRANGEMENTS CONFIRMATION
        01.12 - CARRY UOT TOUR ASSIGNMENT ORDER ACCEPTANCE CONFIRMATION

(02) PERFORM TOUR OPERATIONAL ACTIVITIES
        02.01 - PREPARE TOUR SAFETY AND SECURITY INSPECTION CHECKLIST
        02.02 - CARRY OUT TOUR VEHICLE CONDITION INSPECTION
        02.03 - CARRY TOUR SAFETY HAZARDS PEPORT
        02.04 - CARRY OUT FIRE FIGHTING EQUIPMENT INSPECTION
        02.05 - CARRY OUT AUDIO VISUAL AIDS INSPECTION

(03) PERFORM TOURIST TOUR INTINERARY ACTIVITIES
        03.01 - CARRY OUT PERSONAL HYGIENE AND GROOMING PRACTICES
        03.02 - CARRY OUT TOURIST 'MEET AND GREET'
        03.03 - CARRY OUT TOURIST LUGGAGE HANDLING
        03.04 - CARRY OUT TOURIST BOARDING
        03.05 - CONDUCT TOURIST WELCOMING ADDRESS
        03.06 - CARRY OUT TOURIST TOUR INTINERARY BRIEFING
        03.07 - CARRY OUT PROGRAMME TIME SCHEDULES CONFIRMATION
        03.08 - CARRY OUT TOURIST CHECK IN AND CHECK OUT
        03.09 - VERIFY TOURIST MEAL ARRANGEMENTS
        03.10 - CARRY OUT TOURIST TRANSFER IN AND TRANSFER OUT

(04) PERFORM TRAVEL TIPS INFORMATION BRIEFING
        04.01 - CONDUCT MALAYSIAN GEOGRAPHICAL INFORMATION BRIEFING
        04.02 - CONDUCT MONEY CHANGING INFORMATION BRIEFING
        04.03 - CONDUCT ACCOMMODATION INFORMATION BRIEFING
        04.04 - CONDUCT SHOPPING FACILITIES INFORMATION BRIEFING
        04.05 - CONDUCT SAFETY AND SECURITY MEASURES BRIEFING
        04.06 - CONDUCT GUIDE BOOKS/MAPS BRIEFING
        04.07 - CONDUCT SERVICE TAX INFORMATION BRIEFING
        04.08 - CONDUCT ENVIRONMENT PROTECTION ACT BRIEFING

(05) PERFORM MALAYSIAN TOURISM INFORMATION PRESENTATION
        05.01 - CARRY OUT MALAYSIAN SOCIO CULTURAL INFORMATION PRESENTATION
        05.02 - CARRY OUT MALAYSIAN PLACES OF INTEREST INFORMATION    
                     PRESENTATION
        05.03 - CARRY OUT MALAYSIAN GOVERNMENT SYSTEM INFORMATION
                     PRESENTATION
        05.04 - CARRY OUT TRANSPORTATION SYSTEMS AND COMMUNICATIONS
                     INFORMATION PRESENTATION
        05.05 - CARRY OUT MALAYSIAN AGRO BASED PRODUCTS INFORMATION
                     PRESENTATION
        05.06 - CARRY OUT MALAYSIAN INDUSTRIES INFORMANTION PRESENTATION
        05.07 - CARRY OUT MALAYSIAN FLORA AND FAUNA INFORMATION
                     PRESENTATION
        05.08 - CARRY OUT MALAYSIAN CURRENT ISSUES INFORMATION PRESENTATION
     
(06) PERFORM TOURIST SERVICES FACILITATION
        06.01 - ORGANIZE RECREATIONAL ACTIVITIES
        06.02 - SELECT SCAFFOLDING PODGER/ SPANNER
        06.03 - CARRY OUT TOURIST NEEDS AND COMPLAINT HANDLING
        06.04 - CARRY OUT TOURIST MEDICAL NEEDS ARRANGEMENT
        06.05 - HANDLE EMERGENCY SITUATION
        06.06 - CARRY OUT INTERPRETIVE FUNCTION
        06.07 - CARRY OUT HANDICAP TOURIST HANDLING
     
(07) PERFORM TOURISM PRODUCTS PROMOTION
        07.01 - CARRY OUT CURRENT EVENTS PROMOTION
        07.02 - CARRY OUT MALAYSIAN TOURISM DEVELOPMENT PRODUCTS PROMOTION
        07.03 - CARRY OUT MALAYSIAN COTTAGE INDUSTRIES VISITATION PROMOTION
        07.04 - CARRY OUT NEW TOURISM PRODUCT PROMOTION

(08) ESTABLISH CONTINGENCY PLAN
        08.01 - PREPARE IRREGULARITIES REPORT
        08.02 - CARRY OUT TOURIST ALTERNATIVE TIME SCHEDULE ARRANGEMENT
        08.03 - CARRY OUT TOURIST ALTERNATIVE MEAL ARRANGEMENTS
        08.04 - CARRY OUT TOURIST ALTERNATIVE ACCOMMODATION ARRANGEMENTS
        08.05 - CARRY OUT TOURIST ALTERNATIVE TOUR ITINERARY ARRANGEMENT
        08.06 - CARRY OUT TOURIST ALTERNATIVE TRANSPORT ARRANGEMENT

(09) PERFORM JOB ENRICHMENT ACTIVITIES
        09.01 - PREPARE POST TOUR REPORT
        09.02 - CARRY OUT NEW TOURISM PRODUCT REVIEW
        09.03 - PREPARE TOURIST FEEDBACK REPORT
        09.04 - RECOMMEND NEW TOUR PACKAGES INTINERARIES


Durations: 4 months (Weekend Class plus practical)

Fees: RM 4,500.00 per person


For details, please contact:-


603 2031 2025 - Cik Anis Natasha Kamaruddin
012 6023 480 - Cik Khalijah Nawi
016 6955 103 - En Razali Kassim
or


owned by:
Sei Ryu Sha Sdn Bhd


Loan facilities provided by:









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